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Welcome to the Beta version of our website. We have been making some changes to the site, and some areas are still under development, but we hope you like the new look.  If you find anything that’s not working as it should be, please let us know.


Terms of Use of Wellbeing Information and Signposting for Herefordshire (WISH)

In these Terms of Use 'Website' means the WISH Website found at  and operated by Herefordshire Council (the ‘Council’), which may be contacted via e-mail at or in writing at WISH, Adults and Wellbeing Commissioning Team, Herefordshire Council, Plough Lane, Hereford, HR4 0LE.

1.  Terms of Access

Please read these Terms of Use carefully before using the Website. This Website is offered as a free service, and is intended only:

  • to provide information about the range of services and products available within Herefordshire to both citizens as well as suppliers of those goods and services; and
  • facilitate the purchase of those goods and services. By using this Website you agree to abide by these Terms of Use. If you are not willing to agree, then you should not use the Website. You may not use the Website or any information contained within it other than as described in these terms or in any documents linked to from these terms.
  • If you are a provider of goods or services (a ‘Provider’), there are other terms which apply to your use of the Website, which you must agree to before creating your Provider profile and submitting any listings. These can be found here.
2.  Liability Disclaimer

The Council has only carried out limited checks on the information which Providers submit to the Website e.g. to confirm that the information is provided in the appropriate format, and that all required fields have been filled out. It isn't in a position to know, and does not warrant, that any given Provider is appropriately qualified, licensed or able to meet the needs of any individual service user, nor does it guarantee that the information supplied by any Provider is current or up to date. No other warranties or promises about the quality or suitability of goods or services are offered by the Council unless it is required to do so under English law. The views expressed by any of the Providers who upload content to the Website do not represent the views or values of the Council.

If you are a consumer, please note that we only provide this Website for private, domestic use. Where you are not a Provider, you agree not to use the Website for any business purpose. The Council shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

3.  Intellectual Property

The logos, text and other forms of content used on the Website belong to the Council or its licensors (unless otherwise stated) and you must have our written permission to use them. The Council owns the copyright in this Website, and reserves all rights in it.

You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others within your organisation to content posted on the Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must always acknowledge the Council (and that of any identified contributors) as the authors of any content printed or copied from the Website.

4.  No Reliance

The Website content is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of something you may have read on the Website.

5.  Data Protection

The Council processes data under the Data Protection Act (the ‘Act’) 1998 and will at all times comply with the data protection principles set out in the Act. The Privacy Policy can be found here.

The Council acts as data controller for any personal data you upload to the Website, or which the Council collects from you.

6.  Links to Third Party Sites

The Website may contain hyperlinks to websites operated by parties other than the Council. These hyperlinks are provided for reference only and should not be interpreted as approval by the Council of those linked websites or any information you may obtain from them. The Council does not control these websites and is not responsible for their contents.

7.  Linking to the Website

You may link to the home page of the Website, provided you do so in a way that is fair and legal and does not damage the Council's reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement by the Council where none exists. The Website may not be framed on any other site.

If you wish to link to the Website in any other manner, you must either be permitted to do so through other terms and conditions that you have accepted or have the Council's written consent.

The Council reserves the right to remove any hyperlink at any time and without notice and shall not be obliged to give a reason for doing so. If you become concerned about the content of a site linked to or from the Website (or any Website content), please inform the Council immediately via e-mail to If your complaint is about unsuitable content you may also consider reporting the matter to the Internet Watch Foundation which can be contacted via their website at

8.  General

These Terms of Use, their subject matter and their formation are governed by the laws of England and Wales and all disputes will be dealt with by the English courts.