Complaints about health and social care
Make a complaint about health and social care services
Every organisation providing health and social care services is expected to publicise its own complaints and feedback policy and actively use it. You can find the official complaints procedures for the organisations responsible for health and social care services in Herefordshire below:
- Herefordshire Council - Formal complaints
- Wye Valley NHS Trust - Making a formal complaint or you can contact their Patient Experience Team
- 2gether NHS Trust - Comment, concern, complaint, compliment
Healthwatch Herefordshire is the consumer champion for health and social care services in Herefordshire. Every local council in England has their own Healthwatch.
The national body, Healthwatch England gives advice and guidance to its local Healthwatch. It is a statutory committee within the Care Quality Commission, accountable to the Secretary of State from Health.