Complaints and feedback to Herefordshire Council
Herefordshire Council is committed to providing high quality services at all times.
If you are unhappy with a service provided by Herefordshire Council you can make a formal complaint directly to them.
Visit Herefordshire Council’s website for details on how to Make a complaint.
Herefordshire Council's customer service standards
For information on Herefordshire Council's customer service standards please visit their website for details.
There you will find information about how the council works with you to deliver services and resolve issues. It provides an overview of what you can expect, recognising that services need to fulfil different requirements and have different regulatory responsibilities.
For further information please visit the council’s section on Customer service standards.